The Third Hatch Inbound Call Management Center uses a modular architecture so that the best technology is at your finger tips from the time a call enters our system until the call's completion. Every component is of the highest quality so performance is optimized.
With our hosted model, you don't have to worry about the underlying technology.
- The Third Hatch solution uses off-the-shelf and proprietary software to create an optimized inbound call center solution.
- A single PBX system can handle 400 simultaneous calls. It is easy to scale up by deploying additional PBX servers.
- Our management system runs on external monitoring servers, leaving the PBX free to handle inbound calls.
- Our proprietary Inbound Call Management Console and web phone are web-based tools that run on any computer with high-speed internet and a current web browser.
- The Third Hatch solution is backed up daily to our redundant SAN-based storage solution.
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