The Third Hatch Call Management Center uses a modular architecture so that the best technology is at your finger tips from the time a call enters our system until the call's completion. Every component is of the highest quality so performance is optimized.
With our hosted model, you don't have to worry about the underlying technology.
- The Third Hatch solution uses off-the-shelf and proprietary software to create an optimized inbound call center solution.
- A single PBX system can handle several hundred simultaneous calls. It is easy to scale up by deploying additional PBX servers.
- Our management system runs on external monitoring servers, leaving the PBX free to handle inbound calls.
- Our proprietary Call Management Console is a web-based tool that runs on any computer with high-speed internet and a current web browser.
- The Third Hatch solution is backed up daily to our redundant SAN-based storage solution.
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