Whether your inbound call center is brick and mortar or virtual, our Inbound Call Management Center can be tailored to meet your needs. To stay competitive in a down market, many inbound call centers have begun the move to away from the costly overhead of a traditional call center with rows of agents in the same room.
With Third Hatch, inbound call center agents only need a computer, a headset and high-speed internet to work from wherever they are.
Managers can see the entire virtual call center floor at a glance, including the inbound call queue, agent call time, and agent dialout activity. This allows managers to identify bottlenecks or high-performing agents in order to respond to opportunities more effectively.
Operation managers need Call Detail Reports, traffic reports and compliance information to conduct business in an ever changing market. Our Inbound Call Management Center provides realtime and on demand reports and call recordings to support intelligent decision making.
Contact us to to find out how we can put the Third Hatch Inbound Call Management Center to work for you. |
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