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Dirty Little Secrets #2: Your phone numbers are portable |
This may not be exactly a shock to many of you but your phone numbers, including your cell phone numbers are portable. You can move them from carrier to carrier. Many carriers will perform this transfer at no additional fee.
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Dirty Little Secrets #1: Telephone numbers are inexpensive |
The wholesale value of a local telephone number is very small. It consists of a small monthly management fee to maintain the number and direct it (i.e. to your phone not your neighbor’s). This may come as a shock to many people since phone companies and many wireless phone companies charge $10 or more for an additional line.
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Net Neutrality - It's a good thing for the call center industry. |
 If you run a call center, any kind of call center, you need to support net neutraility. Why? It's simple though a bit wordy.
If you run a virtual call center, your agent performance may depend on the net neutraility laws being passed. Most sip (Voice over IP default standard) traffic is passed on the UDP protocol. This is the same protocol that Peer to Peer programs use to pass data all over the internet. While the traffic and patterns are not exactly the same as Peer to Peer traffic, many ISP are considering or are already throttling UDP traffic to discourage file sharing and high bandwidth usage by file sharers.
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